1.3 First Impressions Matter

Module 1 – Lesson 1.3: First Impressions Matter (Level A2–B2)
This lesson teaches you how to make a professional and friendly first impression when meeting guests. You will learn how to introduce yourself politely, start simple small talk, and build trust using body language and tone. The lesson uses real hospitality situations from hotels, restaurants, and service environments and is taught in clear, easy English.

Learning Outcomes – After this lesson you will be able to:

• Introduce yourself professionally to guests

• Use polite and natural English for first contact

• Start simple small talk conversations

• Create a positive first impression using body language and tone