2.3 Saying “No” Politely

Module 2 – Lesson 2.3: Saying No Politely (Level A2–B2)
This lesson teaches you how to say “no” in a professional and polite way without upsetting guests. You will learn useful phrases for refusing requests respectfully, offering alternatives, and staying calm under pressure. This is an essential communication skill for hospitality staff who must follow company policies while keeping guests satisfied.

Learning Outcomes – After this lesson you will be able to:

• Say “no” politely and professionally in English

• Use soft refusal language to avoid conflict

• Offer helpful alternatives when you cannot say yes

• Communicate hotel or restaurant policies with confidence