2.4 The Invisible Waiter
Anticipate guest needs and deliver seamless service
$18.00$15.0060 min
Online via ZOOM
Module 2 – Lesson 2.4: The Invisible Waiter (Level A2–B2)
This lesson teaches proactive service – helping guests before they even ask. You will learn how to observe guest behaviour, anticipate their needs, and offer help politely and naturally. This professional service technique is used in hotels and restaurants worldwide to create a smooth and memorable guest experience.
Learning Outcomes – After this lesson you will be able to:
Anticipate guest needs using observation skills
Offer assistance politely without interrupting
Use proactive service phrases in real situations
Make service feel natural, professional, and attentive