3.1 Welcoming Guests

Module 3 – Lesson 3.1: Welcoming Guests (Level A2–B2)

This lesson teaches how to welcome guests politely and professionally in a restaurant or café environment. You will learn the correct greeting sequence, how to confirm reservations, offer seating options, and use body language that creates a warm first impression. The lesson includes real hospitality dialogues and roleplay for confident service at the door or entrance.

Learning Outcomes – After this lesson you will be able to:

• Greet guests politely using natural hospitality English

• Confirm reservations and guest details professionally

• Guide guests to their table using polite language and gestures

• Make guests feel welcome from their first step inside