4.1 Check-In and First Impressions

Module 4 – Lesson 4.1: Check-In and First Impressions (Level A2–B2)

This lesson teaches how to manage hotel check-in conversations in a polite, confident, and professional way. You will learn the full check-in flow used at international hotels, including greeting guests, confirming bookings, giving room information, and closing the conversation politely. The lesson includes realistic reception roleplay to build strong first impression skills.

Learning Outcomes – After this lesson you will be able to:

• Welcome hotel guests professionally at check-in

• Ask for names, passports, and booking details politely

• Give room information clearly and confidently

• Close the check-in conversation with a strong service impression