4.2 Handling Guest Requests

Module 4 – Lesson 4.2: Handling Guest Requests (Level A2–B2)

This lesson focuses on how to respond politely and efficiently to guest requests at the hotel front desk or concierge. You will learn useful service phrases for handling requests such as extra towels, maintenance issues, taxi bookings, or hotel information. The lesson builds confidence in speaking clearly, professionally, and with good service attitude.

Learning Outcomes – After this lesson you will be able to:

• Respond to guest requests politely and professionally

• Confirm details and avoid misunderstandings

• Give clear information and time expectations

• Communicate with confidence during guest interactions