5.1 Cultural Awareness Basics

Module 5 – Lesson 5.1: Cultural Awareness Basics (Level A2–B2)

This lesson introduces cultural awareness in international service. You will learn how customs, body language, politeness, and communication styles differ between cultures, and how to adapt your service to make every guest feel respected. This is an essential foundation for serving guests from all over the world with professionalism.

Learning Outcomes – After this lesson you will be able to:

• Understand what culture means in hospitality

• Recognise common cultural differences in communication

• Respond politely to different guest behaviours

• Deliver respectful service to guests from any background