5.3 European & American Guests

Module 5 – Lesson 5.3: European & American Guests (Level A2–B2)

This lesson explains how to communicate confidently with European and American guests, who often value speed, clarity, and friendliness in service. You will learn how to adapt your tone, language, and response time, and how to interact naturally without sounding robotic or shy. Includes realistic roleplay for both hotel and restaurant scenarios.

Learning Outcomes – After this lesson you will be able to:

• Communicate clearly and efficiently with Western guests

• Use natural, friendly service English with correct tone

• Handle direct feedback or quick requests professionally

• Build connection through polite small talk and confidence