6.3 Handling Team Conflicts

Module 6 – Lesson 6.3: Handling Team Conflicts (Level A2–B2)

This lesson teaches how to manage disagreements and stressful situations at work in a calm and professional way. You will learn useful leadership language for resolving misunderstandings, reducing tension, and guiding colleagues toward solutions. Includes realistic conflict situations from hotel and restaurant environments.

Learning Outcomes – After this lesson you will be able to:

• Respond professionally to conflicts at work

• Use calm language to reduce tension and control emotions

• Guide team discussions to find solutions, not blame

• Communicate like a leader in difficult team situations